Hard Rock Hotel Cancun Hotel

Hello my name is Pedro Vivanco, as well I work in the hospitality industry.My experience did not start well, not because the Hotel it was my fault. 9 couples made plans to be there for a few days. One of the couples call me and asked me for the day I will arrive. I told him on thursday (according to me)......after that he told me that he cannot fly on wednesday and asked me if I want to take his reservation and he will take mine, so I changed my flight. I got to the hotel so for start I did not have his confirmation, second my reservation was not for thursday it was for friday,......and for finish the hotel was booked. After spoke to concierge and front desk it was nothing to do. Suddenly a young lady saw me desperate without know what to do. She started to work on the computer and after probably half an hour she said Sir i believe I got a room but it will be a different charge, she said it is not possible to be the same one you have in your package. At that moment life come back to me and I said is ok, I will take it. Her name is Fany, she did the 'extra mile' in what in our world is call HOSPITALITY. I wish I can have an employee like her. AMAZING .Then in the Market Enmanuel makes a big difference during all my and my friends stay, I have to mention form the Market also Chef Wilburt, Gray, Fernando and Ozzaky. Now this is not over yet, I ate in the 3 restaurants in there and only in ZEN i filled like is my home, starting with Jesus a young fellow doing far and beyond everything in his possibilities to make me and my wife feel special even making my friends jellows and making then asking for him the next time came back in there. I did not use a menu there, he went to the chef Isidro create what we call besides my wife and kids the best memory of my life, the manager David was great too and I have one more person who I do not remember his name but it was Jesus assistant. Two thumbs up!!!. Vicente at the Bar, SUPER Claudia in front desk gave me great service too

Beautiful property and location. Right outside the Hard Rock gates you can take the city bus down the strip for shopping and clubs for $1 US less in pesos each way. We upgraded to the concierge level. We had an excellent ocean view room at 12th Floor. Downside is the elevators are extremely slow. Just be patient and ready for it. The private VIP area on the beach was also great. Comfortable chairs and servers were attentive. The work out room/gym was well equipped. They even offered free classes which was a nice bonus. They also had tennis and basketball courts. The restaurants had a nice variety. To get healthier options for lunch you needed to go to the buffet. We were impressed they served high end alcohol. When I asked before we went if they had champagne they said no. Actually they did have a sparkling wine. The pool is also loud, but the beach is quiet. I was surprised at how many kids there were at the pool during the day given the fact there was a Kids Club. Overall, great experience, great staff. Beautiful location. Just a few minor things to watch out for, but you can't go wrong.