My husband, our son and myself stayed here for two weeks recently. We quite enjoyed it and found it to be clean and the a-la-carte restaurants amazing! The beach was nice but very busy with Europeans that smoke! I read somewhere that this is a non-smoking hotel with limited smoking areas. NOT! there are equal places of smoking and non-smoking. And the staff doesn't enforce it when someone is smoking in non-smoking area. That being said the resort itself is well laid out with nice walking covered paths. The staff seemed happy enough. They kept it reasonable clean with staff working on the grounds daily. We found the water sports staff to be exceptionally happy and friendly and nice to visit with. The resort is really quite close to the downtown area (5th Ave) of Playa Del Carmen without the Cancun feel. My son bought the vacation viva club and we were upgraded immediately; being able to enjoy the benefits of nicer beach loungers and access to sister hotel Viva Azteca, and many others extras. I would recommend this hotel to someone wanting a 3.5 star. Even after two weeks we didn't tire of the buffet and found the food to be sufficient at the snack shop. All and all a real nice holiday.